You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately after placing your order. We recommend providing your order number and the email address used during purchase to expedite the cancellation process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase (receipt or order confirmation).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that certain items are non-returnable, including perishable goods, custom products, and items marked as final sale. These exceptions will be clearly noted on the product page at the time of purchase.
Upon approval of your return, we will process your refund within 3-5 business days. The refund will be applied to your original payment method. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is the result of our mistake.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions may require additional time to process the refund.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with your order details. We will investigate the issue and work with our payment processor to resolve it promptly. Please include your order number, the date of your return, and any communication you've had with your bank regarding the refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: tickzone Solutions SRL
Address: Strada Mihai Eminescu 37, Sector 2, Bucharest 020071, Romania
Phone: +40 21 317 8459
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern European Time (EET), excluding public holidays.
